Frequently Asked Questions

Got a question? We’re here to help.

  • How long does a visit take?

    A typical visit is personalized based on medical needs. The average visit can last from 30 minutes to an hour.

  • How do I obtain medications?

    Most medications will be sent electronically to the pharmacy of your choice. Some medications, such as samples, may be available for dispensing at the time of your visit.

  • What should I wear during the House Call Visit?

    Wear loose fitting clothing and slippers or slides in the event a foot exam is required.

  • What is House Call Etiquette?

    For safety reasons, we ask that pets be secured and placed in a separate room from where the visit will take place. 

    For health reasons we ask that you refrain from smoking during the visit.


    In efforts to provide dedicated care, we ask that you avoid personal cell phone use or questions not related to the individual being seen.


    For confidentiality reasons, we ask that you limit visitors and other family members not directly involved in your medical care due to the discussion of your health information. 


  • Will Controlled Substances be prescribed?

    At this time, controlled substances will not be prescribed.

  • What if I cannot make my appointment?

    We ask that you cancel or reschedule within 24 hours of the appointment.  


    No shows will be billed a $25.00 no show fee.  


    A no show is when the provider makes the visit to your home or makes the call for your telehealth appointment and you are not available.

  • How do I cancel or reschedule my appointment?

    Call 229-262-3707 and speak with the available staff member. If no one is available, choose one of the following options using our secure phone, text or email.


    1. Leave a detailed voice mail including your name, appointment date you desire to cancel and your call back number

    2. Send a text with your name and the appointment date you desire to cancel

    3. Send a message through the patient portal communicating the need to cancel your appointment

    4. Send an email to admin@vemahealth.com with your name and the appointment date you desire to cancel

  • I have a Primary Care Provider, can I still use your services?

    Yes, we can meet any episodic medical needs that arise after hours, on weekends or during the holidays. This includes a medication refill until you can be seen by your Primary Care Provider.  At your request, we will communicate details of the visit with your primary care provider or specialist.

  • I have insurance, can I also use the Direct Primary Care Membership Plan?

    Yes, Direct Primary Care is an excellent option for those with high deductible insurance plans. It allows 80% of your primary care needs to be taken care of through a monthly membership model. It works great in conjunction with high deductible insurance plans that provide coverage for hospitalization, specialist care and emergency room visits.

  • What if I am in need of medical services and cannot afford the visit?

    Please reach out to a staff member to see what options are available to you.

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